When a rolling steel door jams, tears a slat, or will not close, one call dispatches a qualified local commercial door professional to your building, day or night.
Apex arranges roll-up door repair for the buildings that rely on these doors daily: warehouses, self-storage facilities, storefronts, and service shops. You call one number, we dispatch a qualified local commercial door professional, and the technician diagnoses the door on site and quotes the price before any work begins.
A roll-up door is a curtain of interlocking steel or aluminum slats that coils around a barrel above the opening. The design is compact and tough, which is why it shows up wherever space is tight and traffic is heavy. It also means the hardest-working parts, the springs inside that barrel, the slats themselves, and the operator, are the parts that fail first.
Roll-up service is one piece of our commercial door repair coverage, and the same network handles residential garage door repair, so a mixed property can be covered with a single call.
Rolling steel doors fail in predictable ways. These four problems account for most of the calls we take.
Forklift and vehicle strikes are the usual cause. A deformed slat can hang up in the guides and tear its neighbors as the curtain coils. Caught early, individual slats can often be replaced without touching the rest of the curtain.
The counterbalance springs hide inside the barrel and are rated for a set number of open-close cycles. As they fade, the door turns heavy, drifts down on its own, or slams. On a door that cycles all day, that point can arrive within a few years.
Stripped gears, burned-out motors, failed limit switches, and dead control boards all show up the same way: a door that hums, chatters, or does nothing at all. Some faults need a single part, others call for a full operator swap.
A jammed curtain, a broken spring, or a seized operator can trap the door in either position. Stuck down halts shipping, receiving, or opening for the day. Stuck up leaves the building exposed, which makes it the more urgent call.
Roll-up doors earn their keep as security barriers. A curtain of interlocking steel slats is difficult to cut or pry, which is why these doors guard storefront glass, storage units, and warehouse inventory overnight.
That protection disappears the moment the door will not close. An opening you cannot secure leaves inventory exposed, can put you at odds with your insurance policy, and often means paying someone to stand watch until the door is fixed. If your door is stuck open, call (888) 427-9949 and say so. Requests like that go to the first available commercial door professional, day or night.
One caution in the meantime: do not force a stuck curtain. The springs in the barrel hold real tension, and prying at the bottom bar can bend slats or hurt someone. Lock out the operator so nobody runs it, and let the technician release the tension safely.
Most roll-up door calls end in a repair. Slats can be swapped, springs re-tensioned or replaced, guides straightened, and operators rebuilt. Repair is usually the right answer when the damage is local and the curtain still has life in it. Replacement starts to make sense when:
On cost: straightening guides or replacing a few slats usually lands in the low hundreds. Springs and operators run higher, and a full curtain replacement approaches new-door pricing. The technician we dispatch quotes the job before starting and can price a repair against a replacement, so you compare with real numbers instead of guesses.
Not every opening is best served by a coiling door. Where headroom allows and insulation matters more than compactness, a panel-style door can be the better fit. See our commercial sectional door service for that option.
No directories, no ringing around for a commercial door company. One call and the repair is in motion.
Tell us what the building is, what kind of door it has, and what it is doing wrong. Photos help if you have them, but they are not required.
We match the job with a qualified local professional who works on rolling steel doors, and the technician confirms the appointment with you.
The technician inspects the door, quotes the price upfront, and completes the repair once you approve it.
Often, yes. Same-day appointments are frequently available, and emergency requests go to the first available commercial door professional near you, around the clock. Tell us the door is blocking your operations when you call and we will treat it that way.
Please do not. The curtain is under spring tension, and prying at the bottom bar can bend slats, pull the curtain out of its guides, or injure whoever is pulling. Lock out the operator so nobody tries to run it, and have a technician release the tension safely.
Yes. A curtain of interlocking steel slats is hard to cut or pry, which is why these doors protect storefronts, pharmacies, and storage units. That security only holds while the door closes completely, so a door that no longer reaches the floor should be treated as an urgent repair.
Individual slats can usually be replaced when the surrounding curtain is in good shape. The technician opens the curtain, swaps the damaged sections, and checks the guides for whatever caused the damage. Widespread rust or many deformed slats push the job toward a curtain replacement instead.
The steel curtain itself can serve for decades. The wear items are the counterbalance springs, which are rated for a set number of open-close cycles, and the operator. A high-traffic door burns through cycles quickly, so spring service every few years is normal for a busy building.
When failures start repeating. If the curtain is rusted through, parts for the operator are no longer made, or you keep paying for the same fix, a new door is often the better spend. The technician can price both options so you can compare directly.
Tell us what the door is doing, or call (888) 427-9949. We will match your building with a qualified local commercial door professional, and the technician will confirm the appointment with you.