Terms of Service

1. Agreement to These Terms

These terms apply to your use of this website and of the dispatch service operated by Apex Garage Door & Repairs ("Apex," "we," or "us"). By using the site or submitting a service request, you agree to them. If you do not agree, please do not use the site or the service.

2. What Apex Does

Apex is a nationwide dispatch service, not a contractor. We arrange garage door service through a network of independent, qualified local service providers. When you submit a request, our role is to match it with a suitable provider, help schedule the appointment, and support you before and after the visit.

The provider who performs the work is an independent business, not an employee or agent of Apex. That provider is responsible for the workmanship, for diagnosing the door, for the price quoted, and for completing the job. Your agreement for the work itself is with the provider, and payment for the work is made to the provider.

3. Services Arranged Through the Network

Requests we commonly dispatch include:

• Residential garage door repair, including springs, cables, rollers, and off-track doors
• Garage door opener repair and replacement
• New garage door installation
• Preventive maintenance and tune-ups
• Commercial door work, including roll-up doors, sectional doors, and loading dock equipment
• Emergency repair requests, dispatched around the clock

Availability depends on the providers active in your area at the time of your request. We will tell you promptly if we cannot arrange service for you.

4. Estimates, Pricing, and Payment

The provider we dispatch diagnoses the door in person and quotes the price before any work begins. You are free to decline the quote, and no work starts until you approve it. Prices are set by the provider, not by Apex. Payment terms, accepted payment methods, and any diagnostic or service call fees are the provider's, and the technician should confirm them with you before starting.

5. Scheduling and Cancellations

Appointments are scheduled in time windows confirmed by the provider. If you need to cancel or reschedule, let us or the provider know as early as you can so the time slot can go to someone else. Providers may have their own cancellation policies, which the technician or dispatcher can explain when the appointment is booked.

6. Workmanship and Warranties

Any warranty on labor comes from the provider who performs the work, and any warranty on parts comes from the part's manufacturer. Ask the technician what coverage applies to your job and get it in writing on your invoice. Apex does not itself warrant the work, because we do not perform it. What we stand behind is the dispatch experience, and if something goes wrong with a job we arranged, contact us and we will help you take it up with the provider.

7. Access and Safety During Visits

To keep the visit safe and efficient, we ask that you:

• Provide safe, clear access to the garage door and work area
• Secure pets and keep children away from the work area during the visit
• Tell the technician about any hazards, such as a door under tension or damaged framing

8. Limitation of Liability

Because the work is performed by independent providers, Apex is not liable for the acts, omissions, or workmanship of a provider. To the fullest extent the law allows, Apex is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or the dispatch service, and our total liability for any claim is limited to the amount you paid us, if any, in connection with the request at issue. Nothing in these terms limits rights that consumer protection law does not allow to be limited.

9. Website Content

The text, graphics, and logos on this website belong to Apex or its licensors and are protected by copyright. You may not reuse or reproduce them without permission. The information on this site is general guidance, not a substitute for an in-person diagnosis by a qualified professional.

10. Changes to These Terms

We may update these terms from time to time. Changes take effect when posted on this page, and the date at the top will reflect the latest revision. Continuing to use the site or the service after a change means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of the state of [to be confirmed], without regard to its conflict of law rules.

12. Contact Us

Questions about these terms are welcome.