Privacy Policy

1. Information We Collect

Apex Garage Door & Repairs ("Apex," "we," or "us") collects the information you give us when you request service or get in touch, including:

• Contact details such as your name, phone number, email address, and the address where service is needed
• Details about your request, such as what is wrong with the door and when you would like an appointment
• Anything you write to us in a form message, email, or text
• Basic technical information created when you browse this site, such as pages visited

We do not ask for payment information on this website. Payment for work is handled directly between you and the provider who performs it.

2. How We Use Your Information

We use the information we collect to:

• Match your request with a qualified independent service provider and schedule the appointment
• Confirm details with you, send appointment updates, and follow up on your request
• Answer your questions and provide customer support
• Improve this website and our dispatch process
• Send occasional marketing messages, only where you have agreed to receive them

3. Sharing Your Request With the Provider We Dispatch

Apex is a dispatch service. Work is performed by independent, qualified local service providers, not by Apex itself. To arrange your appointment, we share the details of your request, including your name, phone number, service address, and a description of the problem, with the independent provider dispatched to handle the job. The provider uses that information to contact you, confirm the appointment, and perform the work.

By submitting a service request, whether by phone or through a form on this site, you consent to being contacted about that request by phone call, text message, or email, both by us and by the provider we dispatch. You can opt out of text messages at any time by replying STOP.

4. Other Sharing

We do not sell your personal information. Beyond the provider handling your job, we share information only:

• With vendors who help us run the service, such as phone, messaging, and website hosting providers
• When the law requires it or to protect our legal rights
• With your consent or at your direction
• As part of a business transfer, if Apex is ever sold or merged

5. Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we limit access to your details to the people and providers who need them to handle your request.

6. Your Choices

You can:

• Ask us what personal information we hold about you and request a correction
• Ask us to delete your personal information, subject to records we must keep by law
• Opt out of marketing messages at any time
• Reply STOP to end text messages about your request

To make any of these requests, reach us through the details in the contact page or the information at the bottom of this policy.

7. Cookies and Analytics

This site may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies or to alert you when one is being set. Some parts of the site may not work as smoothly without them.

8. Children's Privacy

Our services are intended for adults arranging work on their property. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the date at the top. Meaningful changes will be reflected here before they take effect.

10. Contact Us

Questions about this policy or your information are welcome.